One of the sessions I attended at Directions North America in May 2023 was Jesper Schulz’ session, “Enhanced Interactions using mail merge with Word Templates”. Jesper works with Microsoft as Engineering Manager on the Microsoft Dynamics 365 Business Central team. I picked the session because I was curious on Microsoft’s intentions of using Mail Merge, since at a previous job I worked with an ISV solution that generated word documents from Dynamics NAV using primary and related entities.