Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference

A good ERP is more than just good software. It involves an institutional commitment to connecting people, processes, and resources.

Bad planning on your part does not constitute an emergency on my part.

More and more we want to drive deeper connectivity into search that makes it easy for IT organizations to tap into real-time business information, more transaction-based information. We’re looking at it from the end-user standpoint how to get better access to information. ERP systems have terabytes of information and only 10 percent to 15 percent of employees have access to it.

Because we have an integrated ERP system that produces consistent data over the years, we can exploit the information to come up with cost reduction and strategy improvement ideas. Data makes it easier to justify these innovations.

If a ERP project becomes too large, it will collapse into a black hole. Time and money are absorbed but nothing ever comes out.

The first 90 percent of the implementation accounts for the first 90 percent of the implementation time…The remaining 10 percent of the implementation accounts for the other 90 percent of the implementation time.