In my last blog, Microsoft Dynamics NAV 2013: Service Contracts Part 1 – Periodic Invoicing (and I suggest you read that first), I discussed how to manage the invoicing portion of your service contracts, but that is only half of the process. While some may argue that the invoicing half is really the only half that is needed since it will produce 100% profit for your company, I am positive that the client who has paid you for this contract will beg to differ and will be wondering why their equipment is failing somewhere down the line. Yes, you do need to actually work for your revenue!