Since the release of Dynamics NAV 2009, the integration between the application and MS Outlook product became even tighter. New Role-Tailored clients gave users an ability to add Outlook panels to the custom role centers. This made sending and receiving emails easier and faster. However, creating and sending an email even from the Role-tailored client still required doing all the work manually: open the new mail message, type in the text and topic, select the recipients, format the text, etc.